TY - GEN A1 - Klimontowicz, Monika PB - Publishing House of the University of Economics in Katowice L1 - http://sbc.org.pl/Content/291508/PDF/4_Klimontowicz_Customers-Centricity_Evolution.pdf L2 - http://sbc.org.pl/Content/291508 KW - bank KW - klienci KW - przewaga konkurencyjna T1 - Customer-centricity evolution as a foundation of bank’s competitive strategy UR - http://sbc.org.pl/dlibra/publication/edition/291508 ER -