@misc{Matalytski_Mikhail_The,
 author={Matalytski Mikhail and Rusilko Tatiana},
 howpublished={online},
 publisher={Wydawnictwo Politechniki Częstochowskiej},
 language={eng},
 title={The Network Probability Model Of One-Type Customer Requests Procesing In An Insurance Company},
 type={artykuł},
 keywords={systemy kolejkowe, Quening systems},
}