@misc{Zhernovyi_Yuriy_The,
 author={Zhernovyi Yuriy and Kopytko Bohdan},
 howpublished={online},
 publisher={Wydaw. Politechniki Częstochowskiej},
 language={eng},
 title={The potentials method for the M/G/1/m queue with customer dropping and hysteretic strategy of the service time change},
 type={artykuł},
 keywords={single-channel quening system, random dropping of customers, hysteretic strategy for service time, potentials method, stationary characteristics},
}